My Resume

jpriversconsulting.com

Professional Profile
Technical Skills
Other Relevant Skills
Relevant Professional Experience
Education & Credentials

Organized, multi-tasking, and multi-faceted LAN / WAN (Local Area Network / Wide Area Network) Technician, with strong background in business communications, customer service, and administrative support. Performs under pressure. Able to improvise and innovate. Very creative. Resilient. Enjoys a challenge, and can effectively adapt to changes in workplace situations. Confident, honest, and genuine character. Self-motivated when working individually. Thrives in a workplace where teamwork is encouraged.

• PC Hardware Systems: 386 / 486 Workstations, Apple iMac, Compaq Presario, Mac G3 Server, VT100 Terminal Emulators
• Operating Systems: Working knowledge of: Windows 95 / 98 Second Edition / Me (Millennium Edition) / NT Workstation 4.0 / 2000 Professional / 2000 NT / XP Professional / XP Home Edition ; Training In: Windows NT Server 4.0 / 2000 Advanced Server / Server 2003 ; Novell NetWare 3.1 / 4.2 / 5.1 / 6.2 / 6.5 ; UNIX / Linux / Mac OS X v10.4 Tiger / v10.3 Panther / v10.2 Jaguar / v10.1 Puma / v10.0 Cheetah / Server v10.4 ; AppleShare IP
• LAN (Local Area Network) Technologies: IEEE 802.3 10BASE2 / 10BASE5 / 10BASE-T / 10BASE-FL (Ethernet), IEEE 802.3u 100BASE-T4 / 100BASE-TX / 100BASE-FX (Fast Ethernet), IEEE 802.3z 1000BASE-CX / 1000BASE-SX / IEEE 802.3ab 1000BASE-T(X) (Gigabit Ethernet), IEEE 802.3ae 10GBASE-SR (10-Gigabit Ethernet), 802.5 Token Ring, TDM / FDM (Time Division Multiplexing / Frequency Division Multiplexing), 802.11 CSMA/CA (Carrier Sense Multiple Access with Collision Avoidance) WLANs (Wireless LANs), 802.15 WPAN (Wireless Personal Area Network), HomeRF, 802.11a, 802.11b, 802.11g, IrDA (Infrared Wireless Standard), Bluetooth, FHSS / DSSS (Frequency Hopping Spread Spectrum / Direct Sequence Spread Spectrum), Extranets, Intranets
• WAN (Wide Area Network) Technologies: Frame Relay, Packet Switching, Circuit Switching, ISDN (Integrated Services Digital Network), FDDI / CDDI (Fiber Distributed Data Interface / Copper Distributed Data Interface), T1 / E1 / J1 (T Carrier Level 1 & European / Japanese standards), T3 / E3 / J3 (T Carrier Level 3 & European / Japanese standards), OCx (Optical Carrier, various levels), X.25, WMAN (Wireless Metropolitan Network), IEEE 802.3z 1000BASE-LX (Gigabit Ethernet), IEEE 802.3ae 10GBASE-ER / 10GBASE-LR (10-Gigabit Ethernet)
• Internet Access Technologies: Broadband Cable, ADSL / SDSL (Asynchronous Digital Subscriber Line / Synchronous DSL), POTS / PSTN (Plain Old Telephone Service / Public Switched Telephone Network), Satellite, Wireless
• Networking Devices & Hardware: V90 Modems, Repeaters, Ethernet / Fast Ethernet Hubs (Active, Hybrid, Managed, Passive, Smart, Intelligent), Switches, Ethernet / Fast Ethernet Bridges (Layer-2 Switches), SOHO Routers, NICs (Network Interface Cards, aka Network Adapters), WAPs (Wireless Access Points), Hardware Firewalls, Proxy Servers, Gateways, Dipole Antennas, Patch Panels
• Media & Topologies: Star, Mesh, Bus (10BASE2 Thinnet / 10BASE5 Thicknet 802.3 Ethernet), Ring (802.5 Token Ring, FDDI, CDDI), Hybrid (Physical Star / Logical Bus, Physical Star / Logical Ring), CAT 1 / 2 / 3 / 4 / 5 / 5e / 6 UTP / STP (Unshielded Twisted Pair / Shielded Twisted Pair) Cable, RJ-11 / RJ-45 Connectors, IEEE 1394 FireWire, USB 1.x / 2.0, SC (Standard Connector) / ST (Straight Tip) / LC (Local Connectors) / MT-RJ (Mechanically transferable Registered Jack) SFF (Small Form Factor) Connectors, IBM Type 1 Token Ring Connectors, BNC ‘F-Type’ / ‘T’ / Barrel Connectors, 50 Ohm Terminators (Terminating Resistors), AUI / DIX Connectors, Vampire Tap Transceivers, RG-8 / RG-58 / RG-62 (Radio Grade) Coaxial Cable, SMF / MMF (Single Mode Fiber / MultiMode Fiber) Optical Cable, Crossover Cables, DB-9 Serial / DB-25 Serial / DB-25 Parallel, Null Modem Cables
• TCP / IP Protocols: TCP (Transmission Control Protocol), UDP (User Datagram Protocol), FTP (File Transfer Protocol), SFTP (Secure File Transfer Protocol), TFTP (Trivial File Transfer Protocol), SMTP (Simple Mail Transfer Protocol), HTTP (Hypertext Transfer Protocol), HTTPS (HTTP Secure), POP3 (Post Office Protocol version 3), IMAP4 (Internet Message Access Protocol version 4), Telnet, SSH (Secure Shell), ICMP (Internet Control Message Protocol), ARP / RARP (Address Resolution Protocol / Reverse Address Resolution Protocol), NNTP (Network News Transport Protocol), LDAP (Lightweight Directory Access Protocol), IGMP (Internet Group Multicast Protocol), LPR (Line Printer Remote)
• Network Services & Networking Protocols: Subnetting, CIDR (Classless InterDomain Routing), LPD (Line Printer Daemon), ICS (Internet Connection Sharing), WINS (Windows Internet Name Service), SNMP (Simple Network Management Protocol), NFS (Network File System), Zeroconf (Zero configuration), CIFS / SMB (MS Common Internet File System / Server Message Block), Samba, OSI (Open Systems Interconnect) Model, TCP / IP (Transmission Control Protocol and Internet Protocol), IPv4, IPv6, VLANs (Virtual Local Area Networks), RIP (Routing Information Protocol), OSPF (Open Shortest Path First), DHCP (Dynamic Host Control Protocol), DNS (Domain Name System), NAT (Network Address Translation), IPX / SPX (InterPacket Exchange / Sequence Packet Exchange) Protocol Stack, NetBEUI / NetBIOS (Network Basic Input / Output System Extended User Interface), ATP / ATP v2 (AppleTalk / AppleTalk over IP), NTFS (Network Transfer File Service), HyperTerminal, GSNW (Gateway Services for NetWare), ICS (MS Internet Connection Sharing)
• Security & Authentication Protocols: CHAP / MS-CHAP(Challenge Handshake Authentication Protocol / Microsoft Challenge Handshake Protocol), PAP (Password Authentication Protocol), RADIUS (Remote Authentication Dial-In User Service), L2TP (Layer-2 Tunneling Protocol), IPSec (Internet Protocol Security), WEP (Wireless Equivalent Privacy), WPA (Wi-Fi Protected Access), IEEE 802.1x, SSL (Secure Sockets Layer), Kerberos, EAP (Extensible Authentication Protocol)
• Remote Access Protocols and Services: RAS (Remote Access Service), PPP (Point-to-Point Protocol), PPTP (Point-to-Point Tunneling Protocol), SLIP (Serial Line Internet Protocol), PPPoE (Point-to-Point Protocol over Ethernet), VPN (Virtual Private Network), RDP (Remote Desktop Protocol)
• Disaster Recovery Methods & Fault Tolerance: Antivirus Software / Suites, Backup & Restores, Offsite Storage, Hot / Warm / Cold Spares, Hot / Warm / Cold Sites, RAID 0 (Disk Spanning), RAID-0 (Disk Striping), RAID-1 (Disk Mirroring), RAID-1 (Disk Duplexing), RAID-5 (Disk Striping with Parity)
• Office Applications: MS Office XP / 2003, MS Outlook 2003, WS Word 2003, MS Excel 2003, Corel Word Perfect Suite 6.x / 7.x, Outlook Express, MediSoft v.9, Synergy, QuickBooks
• Network Diagnostic Utilities: TRACERT (TRACROUTE, for UNIX), PING, ARP, NETSTAT, NBTSTAT, IPCONFIG / WINPCFG (IFCONFIG, for UNIX), NSLOOKUP (DIG, for UNIX), Packet Sniffing Software, NetMon, MMC (Microsoft Management Console)
• Networking Tools: Wire Crimpers, Tone Generators (Fox & Hounds), Punch-Down Tools, Hardware Loopback Plugs, TDRs (Time Domain Reflectometers)
• Design & Development: MS Publisher 2003, MS Office XP / 2003, MS Access 2003, MS PowerPoint 2003, MS FrontPage 2003, Jasc Paint Shop Pro 8 ; Basic HTML, SQL, VBA (Visual Basic for MS Access) ; Some experience with MS Visio 2002, Adobe Photoshop 4.0, Adobe PageMaker 7.0, Adobe Illustrator 4.0 ; Adobe InDesign

• Customer Service: Over 5 years of retail customer service experience in the retail music merchandise industry
• Administrative & Clerical: Accounts Payable ; Accounts Receivable ; Ordering biweekly office supplies ; Bi-weekly billing ; Insurance billing ; Daily bookkeeping and light accounting ; Scheduling appointments (30-50 per workday) ; Planning & coordinating quarterly meetings & travel arrangements ; Handling multi-line phone systems (up to 10 Lines) ; Managing files ; Mail processing / distribution
• Word Processing: Composing 5-10 pieces of correspondence per workday ; Transcription
• Typing and Data Entry: 50 WPM Gross (50 WPM Net) with 100% accuracy ; Ten-Key by touch 7,740 KSPH Gross (7,560 KSPH Net) with 97% accuracy, 129 KSPM Gross (126 KSPM Net) with 97% accuracy
• Supervisory: One year experience supervising five employees in retail industry
• Mentoring, Teaching, & Training: Over 16 years of music teaching experience with students of many backgrounds, ages, and abilities ; 2 years experience training other employees in retail store environment
• Languages: Fluent in French ; currently learning Russian

Consultant – State of Ohio, Bureau of Worker’s Compensation 2005 to Present

• Design, develop, and administer database applications, using MS Excel and Access 2003, for tracking online BWC employee safety training progress and compliance with deadlines for completion.
• Analyze current Safety Incident Management Tracking database and design, develop, and administer new database for more efficient tracking and note-taking features.
• Write weekly feature article for the “Safety Tip of the Week” section of BWC Safety Administration intranet web site, “Safety & You.”
• Redesign features of “Safety & You” web site, and design, create, and load new pages for site, using MS FrontPage, HTML, and Macromedia Fireworks MX.
• Perform server file maintenance and organization for Safety Incident Management and Tracking data storage.
• Handle PC technical support issues that arise within Safety Administration.
• Report directly to Project Manager and Safety Administrator for any other assistance needed, including some administrative duties.

Guitar Instructor and Entertainer – Self-employed 1988 to Present

• Teach guitar lessons to students of all ages and abilities in their homes or in my home studio.
• Assist, motivate, and inspire students in achieving their personal goals in their chosen art – solo performance, band performance, recording, or technical occupations.
• Perform original songs and cover material to audiences at live-music venues, parties, corporate functions, festivals, fairs, and other events in and around the Columbus, Ohio area.

Administrative Assistant – Mr. Felix Floor, Inc. 2005 to 2005

• Answer phones and greet customers ; Handle inquiries and schedule services with customers.
• Perform bookkeeping and light accounting for office, using QuickBooks ; Prepare invoices and handle account billing.
• Order office supplies ; maintain inventory ; assist in ordering / purchasing tools and supplies for warehouse.
• Organize and maintain accurate files ; Clean and organize office.

Director of Human Resources – Healthy Solutions Home Health Services, LLC 2005 to 2005

• Explain company personnel policies and procedures to employees and job applicants.
• Record data for each employee, including such information as addresses, weekly earnings, absences, amount of service hours, supervisory reports on performance, and dates of and reasons for terminations.
• Develop and assist in administering in-service training programs for home health aides and STNAs.
• Process and review employment applications in order to evaluate qualifications or eligibility of applicants.
• Interview job applicants to obtain and verify information used to screen and evaluate them.

Administrative Assistant - David J Tennenbaum, PhD, & Associates 2002 to 2005

• Manage and maintain schedules for three psychologists ; Greet therapy and forensic clients, other visitors and callers, handle their inquiries, and determine appropriate course of action ; Take messages or transfer calls to appropriate individuals.
• Manage $15,000 contract with Columbus City Schools for educational testing services, 2002-2005 ; presented account reports to provider as well as to CCS to facilitate administration.
• Provide insurance panel profitability-analysis reports ; Provide timely follow-up on submitted claims ; Correct and resubmit rejected claims ; Manage provider credentialing and contracting needs ; Perform managed care authorization tracking, including sending treatment plans to insurance providers to request further treatment authorization.
• Interview patients in order to complete intake forms ; Carry out pre-appointment verification of insurance eligibility and benefits ; Schedule and confirm appointments with clients.
• Identify, compile, abstract and code patient data using ICD-9 and CPT-4 coding systems ; Calculate amount of claim ; Post claim information to claim form, using MediSoft ; Submit claims for payment or further investigation via mail.
• Provide accurate patient account bookkeeping, including posting data ; Prepare itemized statements and invoices for clients ; Collect client payments.

• CompTIA Network+ Certified Network Technician
• CompTIA A+ Certified PC Technician, expected November 2006
• Microsoft Certified Professional, expected December 2006
• BA Anthropology, The Ohio State University, Columbus, Ohio, 1994–1998, GPA: 3.4, Dean’s List: Spring 1998
• Certificate, Business Communications, Muskingum College, New Concord, Ohio, 1998–2000, GPA: 3.75
• Certificate, Guitar Studies, Musician’s Institute, Los Angeles, California, 1990-1991